Shipping policy
Delivery and Returns
All delivery times quoted are estimates only, and Personalisation Store Limited T/A Dye Sublimation Store shall not be liable for any delay in the delivery of the goods howsoever caused. This includes any consequential losses. Therefore, please allow ample time for any unforeseen delays. Dye Sublimation Store relies on third-party delivery companies such as DPD and Royal Mail, and as such, Dye Sublimation Store cannot be held liable for any failings on their part.
Dye Sublimation Store may decline to deliver if Dye Sublimation Store believes that it would be unsafe, unlawful, or unreasonably difficult to do so, or the premises (or access to them) are unsuitable for any Dye Sublimation Store vehicles or those vehicles of agents employed by Dye Sublimation Store to carry out delivery.
Delivery of the goods shall be made by Dye Sublimation Store (or through an authorised agent) to the address of the buyer as stipulated on the order or by the buyer collecting the goods at the Dye Sublimation Store premises at any time after Dye Sublimation Store has notified the buyer that the goods are ready for collection.
If the buyer fails to take delivery of the goods then without limiting any other right or remedy available to the seller, Dye Sublimation Store may store the goods until actual delivery and charge the buyer for reasonable costs (including insurance) of storage.
Dye Sublimation Store offers three primary options for delivery which are detailed below:
Next Working Day courier service – UK only.
In order to receive this service, all orders need to be placed before 1 pm the working day before (excludes orders placed on weekends and bank holidays). Should the buyer place their order after 1 pm, it will be dispatched the next working day for delivery the following working day. If there are any issues resulting in Dye Sublimation Store being unable to dispatch for Next Working Day, the buyer will be informed by telephone in the first instance and then by email if we are unable to reach you or leave a message. Please note that during busy periods, like Christmas, there could be a delay in our courier delivering.
Next working day is therefore NOT a GUARANTEED SERVICE. If your order does not reach you on a next working day we will refund the difference between the next day charge and the standard courier charge. Next Working Day service is applicable to UK only order with the exception of Highlands, Islands, Isle of Wight, Northern Ireland, Isle of Man, Isle of Scilly, Channel Islands, and other remote parts of the United Kingdom. Please contact us if you need any further information. Please note; this does not apply to weekends or bank holidays. Delivery can be anytime between 7 am and 7 pm.
Our rates are as follows:
UK Mainland Delivery
Standard UK Delivery (1–2 working days):
- Up to 2kg – £4.50
Courier Services:
- 2kg to 30kg – £9.99
- 30kg to 45kg – £14.99
- 45kg to 60kg – £19.99
- 60kg to 75kg – £24.99
- 75kg to 90kg – £28.99
- 90kg to 105kg – £33.99
- 105kg to 120kg – £37.99
Please call if over 120 Kilos
Highlands & Islands – Delivery
Standard UK Delivery (2–3 working days):
- Up to 2kg – £5.99
- 2kg to 10kg – £8.99
- 10kg to 20kg – £15.99
- 20kg to 30kg – £19.99
- 30kg to 50kg – £35.99
- 50kg to 60kg – £39.99
- 60kg to 70kg – £49.99
- 70kg to 80kg – £59.99
- 80kg to 90kg – £69.99
- 90kg to 100kg – £79.99
Channel Islands Delivery
Applies to: Guernsey & Jersey
Standard UK Delivery (2–3 working days):
- Up to 2kg – £4.99
- 2kg to 10kg – £9.99
- 10kg to 20kg – £12.99
- 20kg to 30kg – £19.99
- 30kg to 40kg – £24.99
- 40kg to 50kg – £32.99
- 50kg to 60kg – £39.99
- 60kg to 70kg – £44.99
- 70kg to 80kg – £54.99
- 80kg to 90kg – £64.99
- 90kg to 100kg – £74.99
Isle of Man Delivery
Standard UK Delivery (2–3 working days):
- Up to 2kg – £4.99
- 2kg to 10kg – £9.99
- 10kg to 20kg – £12.99
- 20kg to 30kg – £19.99
- 30kg to 40kg – £24.99
- 40kg to 50kg – £32.99
- 50kg to 60kg – £39.99
- 60kg to 70kg – £44.99
- 70kg to 80kg – £54.99
- 80kg to 90kg – £64.99
- 90kg to 100kg – £74.99
Scilly Isles Delivery
Standard UK Delivery (2–3 working days):
- Up to 2kg – £4.99
- 2kg to 10kg – £9.99
- 10kg to 20kg – £12.99
- 20kg to 30kg – £19.99
- 30kg to 40kg – £24.99
- 40kg to 50kg – £32.99
- 50kg to 60kg – £39.99
- 60kg to 70kg – £44.99
- 70kg to 80kg – £54.99
- 80kg to 90kg – £64.99
- 90kg to 100kg – £74.99
Northern Ireland Delivery
Standard UK Delivery (2–3 working days):
- Up to 2kg – £4.99
- 2kg to 10kg – £9.99
- 10kg to 20kg – £12.99
- 20kg to 30kg – £19.99
- 30kg to 40kg – £24.99
- 40kg to 50kg – £32.99
- 50kg to 60kg – £39.99
- 60kg to 70kg – £44.99
- 70kg to 80kg – £54.99
- 80kg to 90kg – £64.99
- 90kg to 100kg – £74.99
Note: Items over 100cm in length can only be shipped to mainland UK.
Please contact us for an accurate shipping quote for these destinations.
Note: Items longer than 100cm can only be shipped to mainland UK.
Standard Courier Service – 1-2 Working Days - UK Mainland
Dye Sublimation Store will make every effort to dispatch in-stock items as promptly as possible. If you have specific delivery instructions, please provide them during the checkout process in the ‘Delivery Instructions’ field. The courier company will make two delivery attempts before returning the goods to us. In such cases, there will be an additional charge for resending the items, or we will refund the cost of the goods (excluding delivery charges). Please note that our courier service cannot deliver to BFPO addresses. When placing an order, ensure that you provide a company name if applicable, as the courier primarily relies on company names, especially in buildings with multiple businesses. For items sent via Tracked courier, a tracking number will be provided. While all necessary precautions are taken to ensure prompt delivery, this service does not guarantee express delivery. Dye Sublimation Store cannot be held responsible for any consequential losses due to delivery delays or incorrect items sent. Delivery charges for UK Mainland (excluding Channel Islands, Northern Ireland, Isle of Man, Isle of Scilly, Scottish Islands, and Highlands) are calculated as stated.
If your country is not available in the dropdown menu at checkout, please email your order to us at hello@dyesublimationstore.co.uk, and we will provide you with postal costs as soon as possible. Once an order is placed with Dye Sublimation Store, changes cannot be made after 3 pm. Delivery can occur anytime between 7 am and 7 pm.
For parcels weighing over 120,000 grams, please check our website for the latest prices or contact our customer service team at 01724 410460 for updated information.
Royal Mail Tracked 48 hr & Signed For – 1-3 Working Days
Dye Sublimation Store uses Royal Mail services for smaller parcels within Royal Mail weight limits. We utilise Royal Mail Tracked services, which may not always require a signature. Delivery times for Royal Mail parcels range from 3 to 10 working days. In cases where a signature is required, and no one is available to sign, a Royal Mail card will be left with instructions for rescheduling delivery.
Risk of damage to or loss of the goods shall pass to the buyer:
a) For goods delivered to the buyer’s premises, at the time of delivery or, if the buyer wrongfully fails to take delivery of the goods, at the time when Dye Sublimation Store tenders delivery of the goods.
b) For goods collected from Dye Sublimation Store's premises, at the time when Dye Sublimation Store notifies the buyer that the goods are ready for collection.
Notwithstanding delivery and the passing of risk in the goods, the property in the goods shall not transfer to the buyer until Dye Sublimation Store has received full payment for the goods, including any VAT, carriage, and insurance charges.
Until the property in the goods passes to the buyer, Dye Sublimation Store may request the buyer to return the goods, and if the buyer fails to do so promptly, Dye Sublimation Store reserves the right to enter any premises of the buyer or a third party where the goods are stored and repossess them.
Goods sold on the website are offered in good faith. While every reasonable effort is made to ensure correct picking and delivery, occasional errors may occur. Dye Sublimation Store cannot be held liable for any consequential losses resulting from the delivery of incorrect products, damaged or faulty goods, or failure to meet specific deadlines.
If you choose to refuse a delivery, please be aware that you may incur charges.
Return of Goods
It is recommended that buyers request a sample from Dye Sublimation Store before placing large wholesale orders to assess the product’s quality. This precaution benefits both the buyer and Dye Sublimation Store by minimising unnecessary returns. If you wish to return goods, please contact Dye Sublimation Store for a Returns Form and include it with your returned order. We advise using a carrier that provides proof of delivery for all returns. If you would like Dye Sublimation Store to arrange collection, please contact our sales office at 01724 410460. A courier charge will apply for this service.
The buyer has the right to cancel an order for standard and stock products by notifying Dye Sublimation Store within 30 days of the date of collection or delivery. Notice of cancellation can be provided by mail, or email using the contact details on the order form. When cancelling, the buyer must return the goods at their expense unless the items are being returned due to defects, incorrect goods, or unsuitable substitutions by Dye Sublimation Store, in which case Dye Sublimation Store will cover the return costs, using a carrier of our choice. If the buyer wishes to cancel an order for bespoke products, they must do so within 7 days of placing the order. However, cancellation in this case is subject to a fee based on any work already completed by Dye Sublimation Store.
When goods are returned for reasons other than defects or faults, Dye Sublimation Store may charge a restocking fee. The buyer must ensure that goods returned to Dye Sublimation Store are securely packaged in their original condition and packaging to prevent damage and allow for resale. If Dye Sublimation Store is unable to resell returned goods due to damage or other reasons, the buyer may be charged for the delivery service via tracked courier, a nominal fee will be applied for this service.
Appointments & Collections
If you plan to purchase boxes from our offices, kindly give us a call with your order at least 1 hour in advance, so we can ensure the stock is readily available at our office for your convenience. For appointments to explore various box options, please call and arrange an appointment at least 1 hour before your intended visit. Since we maintain the majority of our stock on-site, providing us with information about the colours or styles you are interested in beforehand will allow us to prepare and present the most suitable boxes during your visit. We look forward to meeting you!
Items must be returned in their original packaging and condition, along with any accompanying paperwork.
By using this website, you agree to indemnify us fully, defend us, and hold us, along with our officers, directors, employees, and agents, harmless from all claims, liability, damages, losses, and costs (including reasonable legal fees) arising from any breach of these Terms by you, your use of the Dye Sublimation Store Website, or any actions taken while your Account is logged into the Dye Sublimation Store Website.